The Agency Advantage Support Center

The Agency Advantage utilizes GoToAssist™ for remote customer support and training. If you have been asked by one of our support personnel to join a meeting, click here.

Listed below are a number of support articles that deal in a variety of subjects. If you are unable to locate the information you are looking for you can contact our help desk personnel by submitting a customer support request or by phone at 1-800-442-5447.

  Enter existing files into Agency Advantage
  Market to customers with specific policy information
  Prevent Duplicate Files When Processing Downloads
  Update the Agency Advantage software

  Add an attachment
  Correct signature and letterhead thumbnail issues
  Create custom pdf forms
  Export reports
  Import my company logo into the letterhead
  Manage prospects
  Move an Image from a Camera to AA
  Process checks
  Process EFTs
  Reindex my database
  Scan images into Agency Advantage
  Select a scanner
  Send checks to QuickBooks
  Setup Email
  Track claims
  Use producer codes
  Use restricted access users
  Use the Batch File utility
  Use the Batch Scan utility
  Use the Receipt Disclaimer

  AccuAuto
  Acs2000
  CCi
  EZLynx
  FSC to Agency Advantage Mass Import Utility
  FSC
  Importing Quotes
  ITC Turbo Rater
  Multico

  Mapping a Network Drive for Windows XP
  New Workstation Install Compatibility Issues
  Setting up Agency Advantage on a WAN
  To Backup Your Files
  What version of Windows Vista should I purchase
  Windows 7 - Turning Off UACs
  Windows File Permissions
  Workstation Information