The Agency Advantage Support Center

The Agency Advantage utilizes GoToMeeting™ for remote customer support and training. If you have been asked by one of our support personnel to join a meeting, click here.

Listed below are a number of support articles that deal in a variety of subjects. If you are unable to locate the information you are looking for you can contact our help desk personnel by submitting a customer support request or by phone at 1-800-442-5447.

  Adding Attachments
  Advanced EFT Processing
  BatchFiling
  Claims Tracking
  Commercial Auto - The AUTOB Class
  Creating Custom pdf Forms
  Document Imaging with WinAA
  Entering existing files into WinAA
  Exporting Reports
  How do I reindex my WinAA database
  How do I set up the bridge to Quick Books
  How to register your Agency Advantage
  How to use the Receipt Disclaimer
  Imaging over WANs with WinAA
  Importing Graphics Into Your Letterhead
  Mandatory Updates
  Marketing Search Report
  New Check Processing
  Producer Codes
  Prospect Management
  Restricted Access Users
  Signature and Letterhead Problems
  User Setup
  Using the New Batch Scan Utility
  What is a Twain data source

  Auto Policy Wizard
  FSC to WinAA Mass Import Utility
  How to set up the AccuAuto Bridge Function
  How to set up the Acs2000 Bridge Function
  How to set up the CCiRater Bridge Function
  How to set up the FSC Rater Bridge Function
  How to set up the ITC Turbo Rater Bridge Function
  How to set up the Multico Bridge Function

  Customer Lookup Problems
  Mapping a Network Drive for Windows XP
  Setting up WinAA on a WAN
  To Backup Your Files
  Windows 2000 File Permissions
  Workstation Information